What is Amazon ShipTrack?

The accuracy and convenience of logistics tracking are of vital importance to sellers. To enhance the transparency of cross-border logistics tracking, Amazon launched a brand-new feature, ShipTrack, in August 2023, offering sellers a new option for their last-mile logistics. ShipTrack, as a powerful logistics tracking product, enables seller friends to view the shipping trajectory of their shipments on the seller platform, easily grasp the status of their shipments, and enjoy all-round support and convenience.

What advantages does Yangcheng International have after becoming a ShipTrack logistics provider?

1. Simplify warehousing to enhance efficiency

After choosing a ShipTrack carrier, sellers will no longer need to manually enter the tracking code. The Amazon system will automatically fill it in, thus simplifying the shipping process for sellers and improving the efficiency of warehouse entry.

2. The logistics trajectory is transparent and highly secure

After choosing the carrier of Yangcheng International (ShipTrack), you can query the fully transparent trajectory information. ShipTrack provides key tracking node information from shipment to receipt, departure from the port, arrival at the port, and arrival at the warehouse, allowing sellers to keep track of the status of their shipments at any time.

3. Convenient operation and more accurate information

Sellers can operate independently in the background to obtain the latest status of their shipments without additional communication, providing a better logistics experience. Meanwhile, more accurate and timely logistics information can help sellers better estimate the delivery time of their shipments, facilitating them to adjust inventory management and planning in a timely manner.

4. System synchronization helps with exposure

Through system data synchronization, Amazon can better predict when sellers' shipments will arrive at the distribution center and generate more accurate estimated delivery dates, which helps sellers gain better exposure on Amazon.

How to use ShipTrack's Yangcheng International carrier service?

The setup of ShipTrack is not complicated. The only change in the experience is when the seller platform creates shipments by sending to Amazon.

Step1:

In the "Confirm Shipment" step, select the ShipTrack carrier (as shown in the following figure). You can also click "Learn More" here.

Step2:

At the bottom of the page, under the shipping method section, Yangcheng International will be displayed in the drop-down list for selecting ShipTrack carriers.

Step3:

In the final step "Tracking Details", the seller no longer needs to provide the tracking number of the shipment (for Topai delivery, there is no need to fill in the pick-up order number or PRO/ shipping order number; Small parcels and express deliveries no longer require the filling of tracking codes.

Small parcel express delivery

Tuopai Delivery

Step4:

After the seller uses the ShipTrack carrier to ship the goods, the status of the shipment changes to "Shipped", and the "Mode of Transport and Carrier" will display the name of the actually selected ShipTrack carrier. The PRO/ waybill number or tracking code will also be updated automatically. You can check the status of your shipment at any time. For small parcel express shipments, please refer to the "Arrival List" and the "Tracking Shipments" page to check the shipment trajectory.

For Topai Delivery (road and less-than-truckload) shipments, please refer to the "Arrival List" tracking action page to check the shipment trajectory.

In the event of any logistics issues, such as transportation delays or damage to the goods, you will receive a notification and can promptly contact Yangcheng International for handling.

Frequently Asked Questions

Question: After using the ShipTrack carrier service, when can I check the tracking number of the received item on the seller platform?

Answer: When we receive the seller's product, Amazon starts to display the shipment tracking information on the seller's platform's shipment summary page and stops refreshing the shipment tracking information after the shipment arrives at the Amazon Fulfillment Center.

Question: Are there any additional charges for using the ShipTrack service?

Answer: Amazon launched ShipTrack with the aim of providing sellers with a better logistics experience, enhancing the transparency of cross-border logistics tracking, helping sellers reduce potential risks, and improving warehouse entry efficiency. This service will not incur any additional charges.

Question: Currently, on which routes does Yangcheng International support the display of logistics trajectories?

Answer: Currently, for routes to the United States, Canada, and Mexico, the Amazon backend can be used to view the shipping trajectory. This includes shipments ordered through our system, which can also be synchronized to the Amazon backend for viewing.

Zhejiang Yangcheng International Logistics has officially become an Amazon ShipTrack carrier, marking a digital upgrade in its services! We will provide customers with a one-stop logistics solution of "first leg transportation + overseas warehouse drop shipping + last-mile delivery" through intelligent route optimization and global network layout. Coupled with a real-time tracking system and a professional customer service team, we ensure the transparency and efficiency of the entire logistics process. In the future, we will continue to focus on logistics technology and provide better services to help sellers build an efficient and convenient global supply chain!